Varnish virtual memory usage

['Kristian Lyngstol']

("forwarded" to -misc since I just notice the original went there too)

- Kristian

On Wed, Oct 21, 2009 at 03:43:00PM +0200, 'Kristian Lyngstol' wrote:
> (ticket #546)
> 
> On Wed, Oct 21, 2009 at 02:57:34PM +0200, Henry Paulissen wrote:
> > Opened a ticket for the problem, but the wont listen until I buy a
> > support contract (á €8K). Seems they don’t want to know there is some
> > kind of memory issue in their software.
> 
> The ticket is not closed, we have, however, not been able to reproduce this
> as we point out in the ticket. Until we can either reproduce this ourself
> or get more data (more reports of the same issue, for instance), there
> really isn't much we can do.
> 
> For a service agreement customer, we would most likely use their system to
> reproduce the issue and take it from there. You will understand if we do
> not log into your system for free to solve a problem which so far has been
> reported by two people. We do take the issue seriously, but memory leaks
> that only occur on a specific setup that we do not have access to is nearly
> impossible to track down.
> 
> We could read through and verify our code for a year and still not find the
> bug.
> 
> Service agreements help sponsor the development of Varnish, in return you
> get priority on bugs - even the ones that are difficult to track down. We
> do not require anyone to pay for our service agreements to use Varnish or
> report bugs, and we do not ignore bug reports from non-paying Varnish
> users.
> 
> As you may notice, we (Tollef, Poul-Henning and myself) offer a great deal
> of support for free on the mailing lists and on IRC, so I think it's a bit
> unfair to state that we do not care unless you pay for a service agreement,
> even if we weren't able to help in your specific case. The offer of a
> service agreement in the ticket was not meant to be an entry-fee to the bug
> tracker, but rather a means to make us prioritize a complicated bug that
> we would otherwise have to put on hold. I'm sorry if that didn't come
> across clearly.
> 
> -- 
> Kristian Lyngstøl
> Redpill Linpro AS
> Tlf: +47 21544179
> Mob: +47 99014497
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